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Delivery

All orders placed by 5:00pm Monday-Thursday will be delivered next day, orders received on Friday before 5pm will be delivered on Monday, excluding bank holidays.

We offer free delivery to Suffolk and Essex. All other areas of the UK*, orders under £100 are charged at £3.99. All Orders over £100 are charged at £1.99.

* Delivery to Isle of Man, Highlands, Northern Ireland and Channel Islands are all £12.99 each.

Furniture Delivery

Please ring for Delivery and Assembly options on furniture. Please ring 01394 278067.

Backorders

Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.

Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.

If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.

Returns

Please notify us within 14 days should you wish to return any item(s) we have supplied. Please complete a returns request which can be found in the eAccount section on this website.

Shortages

If any item that you have ordered does not arrive please email us with the following information:

  •  Delivery note number
  •  Internet order number
  •  Product code and description of the item(s)
  •  The quantity of each item(s) ordered
  •  The quantity of each item(s) recieved

 

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